At Delmont Holidays, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website, book a tour package, or otherwise interact with our travel services. Please read this policy carefully to understand our practices regarding your personal data. By accessing or using our services, you consent to the practices described in this policy.

1. Information We Collect

We collect information that helps us plan and deliver your Himalayan journey. The types of information we may collect include:

• Personal identification information — your full name, date of birth, nationality, and government-issued ID or passport details required for permits and hotel check-ins.
• Contact information — email address, phone number and postal address, so we can confirm bookings and share your itinerary.
• Booking and travel details — the tour packages you select, travel dates, number of travellers, room preferences and any special requests.
• Payment information — billing details processed securely through our trusted payment gateways. We do not store full card numbers on our servers.
• Technical information — IP address, browser type, device details and pages visited, collected automatically through cookies and similar technologies.

2. How We Use Your Information

The information we collect is used to provide, personalise and improve our travel services. Specifically, we use your data to:

• Process and confirm your tour bookings, transfers and accommodation.
• Arrange permits, entry passes and complimentary Srinagar airport transfers.
• Communicate with you about your itinerary, updates and support enquiries.
• Send you promotional offers, seasonal packages and newsletters, where you have opted in.
• Comply with legal, tax and regulatory obligations applicable to travel operators in Jammu & Kashmir, India.

3. Cookies and Tracking Technologies

Our website uses cookies to improve your browsing experience, remember your preferences and analyse site traffic. Cookies are small text files stored on your device. You can set your browser to refuse cookies or alert you when they are being used; however, some parts of the website may not function properly without them. By continuing to use our site, you accept our use of cookies as described in this policy.

4. How We Share Your Information

We value your trust and do not sell your personal information. We may share your data only with parties who help us deliver your trip, including:

• Hotels, houseboats, transport providers and local guides who fulfil the services in your package.
• Payment processors and banks for secure transaction handling.
• Government authorities where required for permits or by applicable law.
• Trusted service providers who assist with our website, communications and analytics, under strict confidentiality agreements.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. These measures include secure servers, encrypted connections and restricted access to personal data. While we strive to protect your information, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, including satisfying any legal, accounting or reporting requirements. When your data is no longer required, we securely delete or anonymise it.

7. Your Rights

You have the right to access, correct or request deletion of the personal information we hold about you. You may also object to or restrict certain processing and withdraw your consent to marketing communications at any time. To exercise any of these rights, please contact us using the details below, and we will respond within a reasonable timeframe.

8. Third-Party Links

Our website may contain links to third-party websites, such as partner hotels or booking platforms. This Privacy Policy does not apply to those external sites, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are intended for travellers aged 18 and above. We do not knowingly collect personal information from children without the consent of a parent or guardian who is making a family booking. If you believe we have inadvertently collected such information, please contact us and we will take steps to remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please reach out to us:

• Delmont Holidays
• Rajbagh, Srinagar, Jammu & Kashmir 190008, India
• Email: [email protected]
• Phone: +91 9149405684